When someone calls you, you'll get a notification that lets you accept or decline the call.

• Select Accept with audio by clicking on the blue phone
• Select Accept with video by clicking on the blue camera
• Select Decline call by clicking on the red phone

Searching for a person at SDU above the numeric keypad

In the box, type the name or number of the person you want to contact.

Note: You cannot see whether the person is busy or available.
Once the person is found, click once more to view the available/busy status.

Enter the phone number or find the person by using the search field above the numeric keypad.

Searching for a person in the header bar

Enter the name or phone number of your colleague.

The page changes to the ‘Chat’ page, which lists recent chats. There is a receiver on the right-hand side.

Hotkeys

Windows

CTRL+E: Moves the cursor to the search box at the top
Type '/' to view a list of all commands

Example: ‘ / call’ (UK)
Type ‘space’ and select a person or enter part of their name. Use the arrow keys if multiple names are displayed.

Mac

CTRL+E: Moves the cursor to the search box at the top
Type '/' to view a list of all commands

Example: ‘ / ring’ (DK)
Type ‘space’ and select a person or enter part of their name. Use the arrow keys if multiple names are displayed.

Find more hotkeys here

Placing calls to Competella

If you wish to call the switchboard or Servicedesk, please enter the telephone number.  
If you make a search, please select the one with the black icon.

Ringtone – when you receive a call

• Click on ’...’ in the upper right corner, to the left of your profile picture
• Select "Settings"
• Devices

Typically, your headset will have Speaker and Mic as default, but you can choose to have the ringtone go through your computer, if you want.

If you scroll further down, you may make incoming phone calls ring on both headset and e.g. speakers.

Forwarding Calls

See how to transfer a call in Teams here

You can forward your calls from Teams in two different ways

Please note: Forwarding calls to, for instance, a mobile phone number can only be done after the move at the end of November.

Option 1

• Click on ‘...’ next to your profile image in the top right corner of Teams
• Select 'Settings' and then 'Calls'
• Under ‘Call answering rules', select ‘Forward my calls’. Next, choose where you want your calls to be forwarded to, such as a voicemail, another person, your own mobile phone number or a call group

Option 2

• Click the ‘Calls’ icon in the left-hand menu in Teams
• Select the arrow next to 'Forwarding’ at the bottom
• Choose your preferred option from the drop-down list in the bottom left corner: ‘Don’t forward’, ‘Forward to voicemail’ etc.

Tip!

Learn more about setting up a delegate and forwarding your calls to other people or groups

The default language is determined based on the selection made by the initiator of the recording/transcription. The language can also be changed during the meeting. Below is a guide to how to change the default language by creating an ‘ad-hoc’ meeting without other participants.

If you are in a meeting where you want to change the language, you can also simply choose that the selected ‘transcription language’ will be the default for future meetings (points 7–9 below).

1. Start Teams

2. Click on the calendar icon in Teams

3. Click ‘Meet now’ (to create a new ‘ad-hoc’ meeting)

4. Select ‘Start meeting’

5. Select ‘Join now’

6. Click the cross, as we do not currently want more people to join 

7. Start transcribing by clicking ‘More’, ‘Record and transcribe’, ‘Start transcription’

8. Change the spoken language by clicking on the three dots and then ‘Change spoken language’

9. Select the desired language, choose whether it should apply to future meetings and confirm the selection

10. End the ad-hoc meeting by clicking ‘Leave’