Technical Services is working on creating video guides that can help you with the practical use of the cars. The guides will show you everything from how to access the car via the app and connect an electric car for charging. The videos will be available on this page on an ongoing basis.
Do you need an introduction to the car before your first drive?
Do you need an introduction to the car? Book via 8888@sdu.dk.
We try to meet you at the car. If that's not possible, we can offer a meeting on Teams instead, so please book well in advance.
Before driving - picking up the car, keys etc.
Some cars are unlocked with a physical key, while others are keyless and can only be unlocked via the Mileage Book Fleet app.
If the car is unlocked via the app, the app must be installed to use the car.
When you book a car via Mileage Book, the name of the car will indicate whether it is unlocked with a physical key or the app. See more in the guide for booking a car via Mileage Book.
Here you can see how to pick up a key in the different cities.
Some cars are keyless. When you book a car in Mileage Book, you will be able to see if the car you are booking is keyless or has a physical key. It is a requirement that you have the Mileage Book Fleet app installed on your phone in order to open a keyless car.
How to unlock and lock a keyless car using the Mileage Booke Fleet app
- When you’re near the car (within 2–3 meters), open the Mileage Book Fleet app on your phone.
- In the app, tap ‘Car key’ in the menu bar. (Make sure the app has permission to use Bluetooth and location services — otherwise, it won’t be able to find the car.)
- The car will appear with its license plate and name. Tap the car you’ve booked.
- You’ll now see information about the car and its location. At the bottom, you’ll see two buttons:
- ‘Lock’ – locks the car
- ‘Unlock’ – unlocks the car
- As long as your booking is active, you can lock and unlock the car as many times as needed.
- You must keep your phone in the car while driving — otherwise, the car won’t start.
If you have trouble unlocking the car
- fully close the app,
- wait a few minutes
- reopen the app.
If this does not work, please try the following steps:
- Make sure you’ve downloaded the correct app. The app is called Mileage Book Fleet.
- Make sure your phone has installed all system/software updates.
- Check that you’ve allowed the Mileage Book Fleet app to access your location.
- Check that you’ve allowed the Mileage Book Fleet app to use Bluetooth.
If the issue continues, call Technical Service at 6550 8888.
Important:
You can only unlock and lock the car during your booked time slot. If you’re unexpectedly delayed, remember to extend your booking.
If the car is booked by someone else, contact Technical Service immediately at 6550 8888.
Odense
In Odense, the cars are located at P8-West and P1-East. You can find the location on SDU Maps.
When you book a car via Mileage Book, the exact location of the car will appear in the car name.
Each car is assigned its own parking bay, which is marked with a licence plate and car number. The cars must be picked up and parked in their parking bay.
Please note that some cars can only be unlocked via the app, while others require a physical key.
The cities
Cars are parked where they are usually parked. Contact the officers for more information about the location of the cars.
In Sønderborg, please contact the Campus Coordinator.
There is a Quick Guide in the glove box in every car that you should read before you start your journey.
The Quick Guides will contain important information about the car, including:
- the code for using the fuel card
- roadside assistance information
- whether the car is an electric, petrol or diesel car
- how much the car can tow.
If the Quick Guide is missing from your car, please contact 6550 8888 before you start your journey.
The logbook is a combination of your booking information and GPS data. Therefore, it is important that you have filled in the purpose of the trip correctly in your booking and that the person listed as the user of the car in the booking is also the driver of the car.
While driving - charging, refuelling, bridges etc.
When you book a car, you are expected to know the basic functions. Therefore, there is no guide to the car's operation and individual functions.
However, if you need an introduction to the car before your first drive, Technical Services will be happy to help. You can book an introduction via 8888@sdu.dk, where you can arrange to meet a Technical Services employee at the car before departure.
Each car contain a charging tag that must be used when charging the car.
SDU has entered into a charging agreement with Clever. If you charge with a provider other than Clever, the cost is not covered by the vehicle fleet.
The charging tag is personal to the individual car and may not be used for other cars.
Video guide for car charging will follow.
Each cars contains two fuel cards - one for each provider that SDU has an agreement with.
The cards must be used when refuelling the car. If they are not used, the cost is not covered by the vehicle fleet.
You do not need to provide a receipt for refuelling.
The code to use when refuelling can be found in the car's Quick Guide.
The fuel cards are personalised for each car and may not be used for other cars.
Please note that there are both petrol and diesel cars in the vehicle fleet
The cars are registered for automatic toll payment via Pay by Plate and can be used on the Storebælt Bridge and the Øresund Bridge.
Pay by Plate cannot be used for ferries.
Once you have contacted Roadside Assistance, please contact Technical Services 6550 8888 and report the accident.
If you are in doubt or have any problems, please contact Technical Services on 6550 8888 and state the car's registration number.
After driving - submission, clean-up etc.
Odense
Each car has been assigned its own parking bay, which is marked with a number plate and car number. The cars must be returned and parked in their own, specific parking bay.
You can hand in your car keys at Logistics during working hours Monday to Thursday 07:00-15:30 and Friday 07:00-14:30.
See Logistics' location on SDU Maps
Instructions for key box
How to unlock the box?
- Hold the employee cars in front of the handle.
- When the handle flashes green, turn the round handle to the right.
- The box is unlocked.
How to lock the box?
- Close the door.
- Hold the employee card on the handle.
- When the handle flashes green, the box can be locked by turning the handle to the left.
Outside working hours, you can return your keys in a key deposit at Logistics. The key deposit is located by the goods yard, to the right of the gate. The key deposit is clearly marked.
The cities
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Esbjerg: The keys are returned in the same key box where they were collected. The box is opened with the SDU employee card. It is placed on the wall outside the caretakers' office, room 81001.
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Kolding: The keys are returned to the same key box where they were collected. The box is opened with the SDU employee card. It will be placed on the wall outside the caretakers' office, room 11.16.
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Sønderborg: The cars in Sønderborg are keyless, so it is not necessary to pick up a key.
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Slagelse: Key collection takes place as usual
.
Electrical car
When returning the car, it must be plugged in to charge in its designated parking bay. The parking bay is marked with number plate and car number
Users are also encouraged to return the vehicle with at least 60% battery charge, out of consideration for the next user.
Fuel cars
The cars must be returned with a full tank.
The logbook is a combination of your booking information and GPS data. Therefore, it is important that you have filled in the purpose of the trip correctly in your booking and that the person listed as the user of the car in the booking is also the driver of the car.