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Post and shipping

At SDU, internal and external mail, as well as shipping and cargo handling, are managed by or in collaboration with Technical Services. On this page, you can get an overview of how mail and freight are handled at SDU's locations.

Internal mail - letters and packages

Technical Service collects and distributes circulation envelopes, letters, and packages internally at SDU.

Internal mail applies to all SDU campuses and affiliated institutions.

Do you need to send internal mail you must clearly specify the following:

  • Name
  • Department/Institute
  • City

Below, you can see the applicable rules for each location.

Remember

Sensitive personal data must not be sent via circulation envelopes.

If packages requiring a receipt cannot be delivered, they will be returned to the Post for later collection.

External mail - letters and packages

Technical Service handles external letters and packages to Denmark and abroad

See here how to proceed if you need to send external mail.

  • Parcel labels are created and printed via nShift.

    To log in to nShift, please contact your department or division secretariat. Alternatively, you can contact 8888@sdu.dk.

    Parcels to Denmark are sent as standard as business parcels with recipient receipt.
    • Dry ice, value or registered shipments abroad cannot be sent as postal parcels. Read more in the section 'Shipping and freight handling' further down the page. Alternatively, you can contact Technical Services at 8888@sdu.dk.
    • Large and heavy shipments and specialised shipments. Read more in the section 'Shipping and freight handling' further down the page.
      Alternatively, you can contact Technical Services at 8888@sdu.dk.
  • Technical Services does not handle private parcel shipments - neither incoming nor outgoing.

    Please refer to parcel shops or parcel boxes.
You can find postal codes, postage rates, etc., on PostNord's website.

Forwarding and freight handling

Technical Service assists with shipments where specific needs mean that requirements for standard shipments are not met.

Technical Service assists with both dispatch and receipt of shipments that do not meet the requirements for standard shipments. 

For example, this may include:

  • monitoring of shipments and delivery reliability,
  • special transport (including cooling, dry ice, fragile goods, and larger units)
  • and urgent deliveries.

It is important that Technical Service is informed of all shipments via email 8888@sdu.dk.

  • All courier shipments must be reported to Technical Services, who will help you choose the best and most economical solution.

    How to order

    Fill out the order form and send an email to 8888@sdu.dk:
    Order form for sending courier shipments

  • When ordering courier shipments abroad, please fill out the order form below and then send it via email to 8888@sdu.dk.

    Order form for sending courier shipments

    In addition, some international shipments require an accompanying invoice.

    This must be filled out, saved locally and then emailed to 8888@sdu.dk together with the other information about the shipment.

    An invoice is required in the following cases:

    Type of shipment EU Rest of the world
    Documents No requirement No requirement
    Other Brief description of the content Invoice reguired
    Dry ice Invoice reguired Invoice reguired

    Download invoice here

  • If you need to repatriate a shipment of e.g. samples or equipment from abroad, please fill out the order form below and send it to Technical Services at 8888@sdu.dk.

    Order form for picking up courier shipments

    Technical Services will help you with customer numbers for the freight forwarders that SDU has agreements with and guide you through the repatriation process.

    Instructions

    If you order the goods directly from a supplier without the option of choosing a freight forwarder, it is important that the recipient address is specified as in the example below so that the shipment is not delayed in customs.

    It is extremely important that the University of Southern Denmark is listed as the recipient - and not the abbreviation SDU or a name of an employee. Example:

    University of Southern Denmark
    Department/Division
    Campusvej 55
    DK 5230 Odense M
    Denmark
    ATT. Name of recipient

    Remember to include SDU's VAT# DK29283958 if possible - e.g. in address line 2, as this documents that the recipient is a company.

    Should your shipment/parcel be held up in customs, one of the following will happen:

    • You will be contacted by PostNord, who will send a letter. Here you can contact firmaimport@postnord.com to get your parcel released. As SDU is a company with a CVR/VAT number, we do not have to pay to have the parcel released. It is therefore important that the parcel is addressed to University of Southern Denmark and not to a person/employee.
    • The parcel will be delivered to SDU by a freight forwarder, where you must pay for the parcel to be released/delivered.
      Payment must be made immediately using the user's private credit card. You can subsequently settle the expense in zExpence.
      At SDU, private packages are not allowed. ONLY work-related parcels may be received and distributed. All private parcels must be sent to the employee's home address.

    It is the responsibility of the user/purchaser to ensure that the parcel/shipment contains the required customs documents etc. I.e. that the sender completes and encloses the documents.

    SDU is self-insured and is therefore not allowed to take out additional transport insurance on shipments organised by SDU.


Support

Technical Service also advises and guides on customs documents. Contact 8888@sdu.dk for questions regarding shipments.

 

Submission deadline for courier shipments

Monday-Thursday

The package must be ready for collection in your local mailroom by 10:00 AM or delivered to the Post at Service and Logistics no later than 12:00 PM.

Friday

The package must be ready for collection in your local mailroom by 10:00 AM or delivered to the Post at Service and Logistics no later than 11:00 AM.

You will find the Post at Service and Logistics in the basement under Bøgene.

Contact Technical Service

If you have questions about our service areas, you are always welcome to contact us.

Send an e-mail to Technical Services

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