Technical Services helps with shipments, both outbound and inbound, for which there are special needs that are not met by standard shipping, e.g:
- Monitoring of shipments and security of delivery.
- Specialised transport, such as refrigeration, dry ice, extra care items, large devices, etc.
- Urgent deliveries.
Deadline for deliveries
Make sure to notify 8888@sdu.dk of the shipment.
Courier shipments
Guide
Please follow the guide below when sending items via courier:
Contact Technical Services by email at 8888@sdu.dk with the following information:
- Name, address, email and phone number of sender.
- Name, address, email and phone number of recipient.
- Brief description of the parcel’s contents and value – if it contains dry ice, please note how many kg of dry ice it contains.
- Payment details, full account number, annual grant or project.
- Specify the location of the parcel/letter for collection. SDU office and room number
- Attach a printout of the email correspondence regarding the shipment of the parcel/letter to avoid shipping errors.
When ordering courier shipments abroad, send an email to 8888@sdu.dk with the same information as for domestic shipments - see above.
In addition, some international shipments require an invoice to be included. Invoices can be downloaded here. The invoice should be completed, saved locally and then emailed to 8888@sdu.dk along with the other information about the shipment.
Invoices are required in the following cases:
| Type of shipment | EU | Rest of the world |
| Documents | No requirement | No requirement |
| Other | Brief description of the content | Invoice reguired |
| Dry ice | Invoice reguired | Invoice reguired |
If you need to take delivery of a shipment of items, such as samples or equipment, from abroad, you can contact Technical Services at 8888@sdu.dk. Technical Services assists with customer numbers for the forwarding agents with whom SDU has an agreement and guides you through the delivery process.
Guide
If you order the item directly from a supplier without the option to choose the forwarding agent yourself, it is important that you provide the address to which the item is to be sent, as in the following example, to avoid it being detained by customs.
It is extremely important that the University of Southern Denmark is listed as the recipient – and not the abbreviation SDU or the name of an employee. Example:
University of Southern Denmark
Department/section
Campusvej 55
DK 5230 Odense M
Denmark
ATT. Name of recipient
Also remember to enter SDU’s VAT# DK29283958 if possible, e.g. in address line 2, as this shows that the item is being sent to a company.
Should your shipment/parcel be detained by customs, you will either:
- Be contacted by PostNord, who will send a letter. In this event, you can contact firmaimport@postnord.com to have your parcel released. As SDU is a company with a CVR/VAT number, we do not have to pay to have the parcel released, which is why it is important that the parcel is addressed to the University of Southern Denmark and not to a person/employee.
- Or the parcel is delivered to SDU by a forwarding agent, and you have to pay for the parcel to be released/delivered. In this event, you can pay immediately with the user’s personal credit card. You can subsequently claim for the expense in zExpense.
Private parcels are not permitted at SDU. Only work-related parcels may be received and distributed. All private parcels must be sent to the employee’s home address. It is the responsibility of the user/buyer to ensure that the parcel/shipment contains the required customs documents, etc. This means that the sender fills in and attaches the documents.
SDU is self-insured and is therefore not permitted to take out additional transport insurance on shipments organised by SDU.
Other support
Technical Services is also happy to provide advice and guidance about customs documents, and you are always welcome to contact us at 8888@sdu.dk if you have questions regarding shipments.